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OM5 (with CourseMate, 1 term (6 months) Printed Access Card) (New, Engaging Titles from 4LTR Press)
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About the Author
David A. Collier is the Alico Chair of Operations Management in the Lutgert College of Business at Florida Gulf Coast University. He holds a B.S. in Mechanical Engineering, an M.B.A. from the University of Kentucky, and a Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier has authored five books on service and operations management and is the recipient of numerous awards for outstanding journal articles. He has also written and published eight invited book chapters, has seen seven of his cases reprinted in major marketing and operations management textbooks, and has more than 80 referenced publications. A 2004 citation review found that more than 250 journal articles have referenced Dr. Collier's research. Dr. Collier served on the 1991 and 1992 Board of Examiners for the Malcolm Baldrige National Quality Award, and he has worked with organizations such as AT&T, J.P. Morgan Chase Bank, Child Health Corporation of America, Emery Worldwide, Motorola, John Glenn Institute at The Ohio State University, and the United States Postal Service. He served as faculty leader for a Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program at the Fisher College of Business and has taught in the Executive M.B.A. program at the University of Warwick in England and several other international programs. His current research interest is sports analytics.
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Product details
Series: New, Engaging Titles from 4LTR Press
Paperback: 432 pages
Publisher: Cengage Learning; 5 edition (October 27, 2014)
Language: English
ISBN-10: 1285451376
ISBN-13: 978-1285451374
Product Dimensions:
9 x 1 x 11 inches
Shipping Weight: 2.3 pounds (View shipping rates and policies)
Average Customer Review:
3.5 out of 5 stars
17 customer reviews
Amazon Best Sellers Rank:
#170,438 in Books (See Top 100 in Books)
Had to purchase this for a class and not all that thrilled with it. The later chapters list outdated standards such as ISO 9000:2000 (they should have at least been up to 2008, if not 2015) and we've constantly run into issues where the teachers answer key does not match the questions in this revision. Real life experience will teach you more than this book will.
I ordered this textbook for one of my college classes. It arrived in perfect condition with the access code (although I did not use it). All in all it is a good book for class, but I would never read it for fun. The textbook is very long and boring, but well organized.
What I was most thrilled with was that this book came 2 DAYS EARLIER than the guaranteed minimum (like when it says it will arrive between the 6th and the 9th but it arrived on the 4th!). It was perfect because I needed it for a class the next day. There was nothing wrong with the book either. Looked new. Nothing to complain about!
It is an ok text book. Embry Riddle never used or required you to use the coursemate. Expensive book for a college class what else can I say.
Boring is all I can say, but had to buy it for a class. Waste of money school books are.
I used it for my undergraduate class, and the content is very helpful in how to mange a company operation. Now, I have a better understanding about what is operation management.
Text book
loved it so much I ordered it twice.
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